FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. What are your prices?

Our prices vary depending on the specific model, technical specifications, and order quantity. Please contact us for a detailed quotation tailored to your needs.

2. Do you have a minimum order quantity?

Yes, we have a minimum order quantity for international orders, which varies by product type. Please contact us to learn more about the MOQ for your specific requirements.

3. Can you supply the relevant documentation?

Yes, we can provide necessary documentation including Certificates of Origin, Packing Lists, Commercial Invoices, and other export-related documents as requested.

4. What is the average lead time?

For standard models, the lead time is typically 7–15 days. For custom-made or large-volume orders, it may take 20–30 days depending on production scheduling.

5. What kinds of payment methods do you accept?

We accept T/T (Telegraphic Transfer), L/C (Letter of Credit), Western Union, PayPal (for small sample orders). A deposit is required before production begins.

6. What is the product warranty?

Our products come with a 12-month warranty under normal operating conditions. For specific projects or OEM orders, extended warranty terms can be discussed.

7. Do you guarantee safe and secure delivery of products?

Yes, we use export-grade plywood cases for all shipments and work with trusted logistics partners to ensure your products are well protected during transit.

8. How about the shipping fees?

Shipping costs depend on the delivery method, destination, and weight/volume of the goods. We will provide an exact freight quote once we have all the order details.

9. Do you offer OEM or customized solutions?

Yes, we specialize in OEM & ODM gearbox solutions. We can design and produce gearboxes or jacks according to your technical drawings or application requirements.

10. Can I get a sample before bulk order?

Yes, we offer samples for most products. Sample costs and shipping fees will be quoted separately. The sample cost may be refunded upon formal bulk order.

11. Which industries do your gearboxes serve?

Our gear reducers and gear motors are widely used in irrigation systems, material handling, food processing, lifting platforms, packaging equipment, conveyors, automation systems, and more.

12. Do you provide installation or technical support?

Yes, we provide detailed product manuals and online support. For complex systems, our engineers can assist with installation guidance or remote troubleshooting.

13. Can I visit your factory?

Absolutely. We welcome international customers to visit our production facilities in China. Please contact us in advance to schedule your visit.

14. How do you ensure quality control?

We implement strict quality inspections at every production stage, including incoming raw materials, machining, assembly, and final testing. All units undergo 100% inspection before shipment.

15. What materials are your gearboxes made of?

Our gearboxes are manufactured using high-grade materials, including cast iron, aluminum alloy, and stainless steel, depending on the application and environment.

16. Do you have products in stock?

We maintain stock for several standard models. For customized items, production lead time will apply. Please contact us for stock availability.

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